Shipping policy

Shipping Policy

Zendrail
📧 Email: Help@zendrail.shop

We aim to deliver your orders quickly, safely, and efficiently. Please review our shipping terms below:

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1. Order Processing Time

• Orders are processed within 1–3 business days (Monday to Friday).

• Orders placed after business hours or on weekends/public holidays will be processed the next business day.

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2. Delivery Times & Rates

Shipping rates and estimated delivery times vary by destination and are calculated at checkout.

Note: Delivery times are estimates and may be affected by external factors (customs, weather, courier delays).

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3. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can monitor your shipment directly through the courier's website.

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4. Shipping Carriers

We work with trusted courier services such as:

• USPS

• Royal Mail

• Canada Post

• DHL / UPS / Local carriers

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5. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, and taxes. These charges are not included in our prices and are the responsibility of the customer.

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6. Incorrect or Incomplete Address

Please ensure your shipping information is correct. We are not responsible for orders delivered to incorrect or incomplete addresses provided at checkout.

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7. Lost, Delayed, or Damaged Packages

If your order is delayed, lost, or arrives damaged:

• Contact us within 7 days of the estimated delivery date.

• We will assist you in locating the parcel and, if necessary, issue a replacement or refund.

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8. Shipping Restrictions

We do not currently ship to:

• P.O. Boxes (in certain countries)

• Countries under trade restrictions or embargoes

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Last Updated: 22 July 2025

For further shipping inquiries, contact our support team at Help@zendrail.shop.